Welcome to Vanvara. These Terms & Conditions govern your use of vanvara.com and purchases made through the website. By accessing our website or placing an order with Vanvara, you agree to these Terms & Conditions and to the policies referred to in them, subject to your rights under applicable law.
1. About Vanvara
Trade/Brand Name: Vanvara
Legal Name: Vinutha M
Constitution of Business: Proprietorship
Principal Place of Business: No. 6/9A, Renukamma Building, Next to Apollo Pharmacy, Devarabeesanahalli, Bellandur, Bengaluru Urban, Karnataka - 560103, India
Website: vanvara.com
Email: support@vanvara.com
Vanvara is an India-based fashion brand currently offering its products within India.
2. Using Our Website
You may use the Vanvara website for lawful personal shopping and informational purposes. You must not misuse the website, interfere with its operation, engage in fraudulent activity, use false information to place orders, misuse promotional offers, or use the website in a manner that violates applicable law or the rights of Vanvara or another person.
Vanvara may restrict access, refuse an order or take appropriate action where we reasonably believe there has been fraud, unlawful activity, payment abuse or misuse of the website.
3. Product Information
We make reasonable efforts to present our products accurately, including descriptions, photographs, colours, materials, sizes and other relevant details. Colours may appear slightly different depending on photography, lighting, screen settings and the device being used. Minor visual differences of this nature should not necessarily be treated as defects.
This does not limit your rights where a product is defective, incorrect or materially different from the description or representation provided at the time of purchase.
4. Sizing & Fit
Customers are encouraged to review the size chart and product information carefully before placing an order. Fit may vary depending on the garment’s design, cut, fabric and individual body measurements.
Where an eligible size exchange is requested, it will be handled according to Vanvara’s Exchange & Return Policy. Because Vanvara produces and stocks limited quantities, the requested replacement size may not always be available. If an eligible requested size is unavailable, the applicable store-credit terms in our Exchange & Return Policy will apply.
5. Limited Quantities & Product Availability
Vanvara may produce or stock only a limited number of pieces in each design and size. Adding an item to your cart does not necessarily reserve the product. Product availability may change before an order is successfully completed and confirmed.
In rare situations, an item may become unavailable after an order has been placed because of an inventory error, quality-control concern or other genuine fulfilment issue. If Vanvara is unable to fulfil a prepaid order, we will inform the customer and refund the applicable amount paid for the unavailable item.
6. Pricing
Product prices displayed on the website are the prices applicable at the time of purchase, subject to correction of genuine errors. Applicable taxes, shipping charges or other charges, where relevant, will be disclosed as required and/or displayed during checkout before the customer completes the purchase.
Vanvara may change product prices from time to time. However, a later price change will not ordinarily alter the price of an order that has already been successfully placed and accepted. In case of an obvious pricing or technical error, Vanvara may contact the customer before fulfilling the affected order and take appropriate corrective action.
7. Orders & Order Acceptance
Placing an order on the website constitutes an offer to purchase the selected product. Receipt of an automated order confirmation does not prevent Vanvara from subsequently identifying genuine issues with payment, inventory, fraud, product quality or fulfilment.
Reasons may include:
* Product unavailability.
* Quality-control concerns.
* Payment failure or payment verification issues.
* Incorrect pricing or inventory caused by a genuine technical error.
* Suspected fraudulent or unlawful transactions.
* Incorrect or incomplete customer information that prevents fulfilment.
If Vanvara cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded to the original payment method.
8. Payments
Customers must provide accurate information when completing a purchase. Payments may be processed through Vanvara’s authorised third-party payment service provider. Vanvara does not control delays caused solely by a customer’s bank, card issuer or payment provider, although we will provide reasonable assistance where appropriate.
For information about payment-related personal information, please refer to our Privacy Policy.
9. Shipping & Delivery
Order processing, dispatch, shipping charges, tracking, estimated delivery and related matters are governed by Vanvara’s separate Shipping Policy. Customers are responsible for providing a complete and accurate delivery address, PIN code and contact details.
10. Exchanges, Returns & Store Credit
* Eligible products may be exchanged in accordance with the Exchange & Return Policy.
* Size exchanges are subject to availability.
* If an eligible requested size is unavailable, store credit may be issued in accordance with the Exchange & Return Policy.
* Store credit issued under the policy is valid for 6 months from the date of issue.
* Vanvara does not ordinarily provide cash refunds for correctly supplied products where the customer seeks an exchange or store credit.
* Products specifically marked Final Sale are subject to the conditions displayed on the product page and the Exchange & Return Policy.
Nothing in these Terms & Conditions or Vanvara’s policies is intended to remove remedies that a consumer is entitled to under applicable law for products that are defective, deficient, incorrectly supplied, or materially different from what was represented or agreed.
11. Damaged, Defective or Incorrect Products
If Vanvara supplies a damaged, defective or incorrect product, please contact us promptly in accordance with our Exchange & Return Policy. Where the issue is verified, Vanvara will provide the applicable remedy under that policy and applicable law.
Where a replacement is available, Vanvara may arrange a replacement. Where an appropriate replacement is unavailable and a refund is applicable under our policy or applicable law, the refund will be processed to the original payment method.
For verified Vanvara errors covered by the policy, Vanvara will bear the applicable return and replacement shipping costs.
12. Order Cancellation
Orders may be cancelled before dispatch, subject to Vanvara’s Cancellation Policy. Once an order has been dispatched and handed over to the delivery partner, it can no longer be treated as a normal pre-dispatch cancellation. Any eligible request after dispatch will instead be handled under the applicable Exchange & Return Policy and consumer rights.
Made-to-order, customised or altered products may have different cancellation restrictions where these are disclosed before purchase.
13. Offers, Promotions & Discount Codes
Promotional offers may be subject to:
* A specified validity period.
* Product or collection restrictions.
* Minimum purchase requirements.
* Availability.
* Usage limits.
* Other conditions clearly communicated with the promotion.
Promotional offers cannot ordinarily be combined unless specifically stated. Vanvara may refuse fraudulent or unauthorised use of promotional offers.
14. Sale & Final-Sale Products
Where a product is sold on a Final Sale basis, this will be clearly indicated on the relevant product page before purchase. Final-sale products are not eligible for ordinary exchange, return or store credit unless otherwise stated.
The Final Sale designation does not remove any rights or remedies available under applicable law in relation to genuinely defective, damaged, incorrect or materially misrepresented products.
15. Intellectual Property
The Vanvara name, branding, logo, original product photographs, graphics, website design elements, written content, campaign material and other original or proprietary content appearing on the website are owned by or licensed to Vanvara, as applicable.
They may not be copied, reproduced, modified, republished, commercially exploited or used to falsely represent an association with Vanvara without appropriate permission, except where such use is permitted by applicable law.
16. Third-Party Services
The Vanvara website may use or link to third-party services such as payment providers, shipping partners, social-media platforms, analytics providers and other technology services. These third parties may operate under their own terms and privacy policies.
Vanvara is not responsible for the independent operation of third-party websites or services outside Vanvara’s reasonable control. This does not limit Vanvara’s responsibilities to customers where responsibility remains with Vanvara under applicable law.
17. Website Availability
We aim to keep vanvara.com accurate and accessible. However, the website may occasionally be unavailable because of maintenance, technical issues, hosting problems, updates or circumstances beyond our reasonable control. Vanvara may update or modify website content and functionality from time to time.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Vanvara will not be responsible for indirect or consequential losses arising solely from circumstances outside its reasonable control. Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limits mandatory rights available to consumers under applicable Indian law.
19. Privacy
Vanvara’s collection, use, sharing, storage and protection of personal information are governed by our separate Privacy Policy.
20. Our Website Policies
* Shipping Policy
* Exchange & Return Policy
* Cancellation Policy
* Privacy Policy
Where applicable, these policies form part of the terms governing purchases made through Vanvara’s website.
21. Changes to These Terms
Vanvara may update these Terms & Conditions from time to time to reflect changes to our business, website, products, policies or applicable laws. Updated Terms & Conditions will be published with a revised Last Updated date.
Changes will not be applied retrospectively in a manner that unlawfully removes rights already accrued to a customer.
22. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, matters relating to these Terms & Conditions will be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka.
Nothing in this clause is intended to restrict a consumer from approaching a competent consumer commission, court or other authority where permitted under applicable law.
23. Customer Care & Grievance Redressal
Vanvara
Legal Name: Vinutha M
Trade Name: Vanvara
Address: No. 6/9A, Renukamma Building, Next to Apollo Pharmacy, Devarabeesanahalli, Bellandur, Bengaluru Urban, Karnataka - 560103, India
Website: vanvara.com
Email: support@vanvara.com
Customer-Care Phone/WhatsApp: +91 9880252587
Grievance Officer
Name: Vinutha M
Designation: Grievance Officer
Email: hello@vanvara.com
Phone: +91 9880252587
Vanvara will maintain an appropriate mechanism for handling customer grievances and will respond within the timelines required under applicable law.
Customer Care Hours
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
Sunday and Public Holidays: Closed.