At Vanvara, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Vanvara collects, uses, stores, shares and protects personal information when you visit or use vanvara.com, contact us, interact with us through communication platforms, or purchase our products.
By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required for a particular use of your personal information, we will seek such consent as required under applicable law.
1. Who We Are
Brand / Trade Name: Vanvara
Legal Name: Vinutha M
Business Type: Proprietorship
Principal Place of Business: No. 6/9A, Renukamma Building, Next to Apollo Pharmacy, Devarabeesanahalli, Bellandur, Bengaluru Urban, Karnataka - 560103, India
Website: vanvara.com
Email: hello@vanvara.com
Customer Support Email: support@vanvara.com
Vanvara is an India-based fashion brand and currently provides its products and services within India.
2. Information We Collect
* Full name, mobile number and email address.
* Billing and shipping address.
* Order and purchase details.
* Payment and transaction-related information.
* Information provided when contacting customer support.
* Information voluntarily provided through WhatsApp, Instagram or other communication channels.
* Device and browser information, IP address and website usage information.
* Information collected through cookies, pixels and similar technologies.
We seek to collect personal information that is reasonably necessary for the purposes for which it is collected and for the operation of our business.
3. How We Use Your Information
* Process, confirm and deliver orders.
* Communicate regarding purchases.
* Process payments, exchanges and refunds.
* Respond to enquiries and provide customer support.
* Manage exchanges, returns and cancellations.
* Improve our website, products and customer experience.
* Understand website usage and performance.
* Measure advertising and marketing effectiveness.
* Prevent fraud, misuse and security incidents.
* Maintain business and transaction records.
* Comply with applicable legal, tax and regulatory requirements.
* Send marketing communications where appropriate consent has been provided or where otherwise permitted by applicable law.
Marketing Communications. Where you have opted to receive marketing communications from Vanvara, you may unsubscribe at any time using the unsubscribe mechanism provided in the communication or by contacting us at hello@vanvara.com. Where processing is based on consent, you may withdraw that consent in accordance with applicable law. Withdrawal of consent will not affect processing that was lawful before withdrawal or information Vanvara is required to retain or process under applicable law.
4. Payments
Payments made through Vanvara may be processed by Razorpay or another payment service provider made available through our website. Payment and transaction information required to complete your purchase may be processed directly by the applicable payment service provider in accordance with its own privacy and security practices.
Vanvara does not intend to store complete debit-card, credit-card or banking credentials on its own systems where these are processed directly by the payment service provider.
5. WhatsApp, Instagram and Other Communication Platforms
Vanvara may use WhatsApp, Instagram and other communication platforms to respond to enquiries, communicate with customers, provide customer support and share information about our products and services. Information provided through third-party platforms may also be processed by the platform provider under its own privacy policy and terms.
We recommend that you do not send unnecessary sensitive personal information through social-media or messaging platforms.
6. Cookies and Similar Technologies
* Enable essential website functionality.
* Remember preferences.
* Understand website traffic and usage.
* Analyse website performance.
* Improve the customer experience.
* Measure advertising and marketing effectiveness.
* Understand interactions with our advertisements and website.
Some cookies and technologies may be necessary for the website to function, while others may be used for analytics or advertising purposes. Where required under applicable law, Vanvara will provide appropriate information and/or obtain consent before using technologies that require such consent.
You may also be able to manage cookies through your browser settings or through cookie-management tools made available on our website. Disabling certain cookies may affect the functionality or performance of parts of the website.
7. Meta Pixel and Advertising Technologies
Vanvara may use Meta Pixel and similar advertising technologies to understand how visitors interact with our website, measure advertising performance, create relevant audiences and evaluate our marketing campaigns. These technologies may collect information relating to your device, browser, website activity and interactions with Vanvara’s website or advertisements.
Where consent is required for advertising or tracking technologies, Vanvara will seek such consent as required under applicable law.
8. Sharing of Personal Information
Vanvara does not sell or rent your personal information. We may share relevant personal information with third parties where reasonably necessary to operate our business, fulfil orders, provide services or comply with legal obligations.
* Payment service providers.
* Shipping and delivery partners.
* Website hosting and technology providers.
* Analytics and advertising service providers.
* Customer communication platforms.
* Professional advisers such as accountants, auditors or legal advisers.
* Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by law.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose. Some service providers may process information using infrastructure located outside India; where applicable, such processing will be handled subject to applicable legal requirements and restrictions.
9. Data Security
Vanvara takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, destruction or loss. However, no method of electronic transmission, website operation or electronic storage can be guaranteed to be completely secure.
If a personal-data breach occurs, Vanvara will take appropriate steps and make notifications where required under applicable law.
10. Data Retention
Vanvara retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records and complying with applicable legal, tax, accounting and regulatory requirements.
Order, transaction, tax and accounting records may be retained for the period required under applicable laws and regulatory requirements. Different categories of personal information may therefore be retained for different periods.
Where personal information is no longer reasonably required and there is no legal requirement to retain it, Vanvara may securely delete, destroy or anonymise the information, as appropriate.
11. Your Privacy Rights
* Request information regarding personal information processed by Vanvara.
* Request correction or updating of inaccurate or incomplete personal information.
* Request erasure of personal information where legally applicable.
* Withdraw consent where processing is based on consent.
* Raise a grievance regarding the processing of personal information.
* Exercise any other rights available under applicable data-protection law.
To submit a privacy-related request, contact hello@vanvara.com. Vanvara may request reasonable information to verify your identity before acting on certain requests. We will respond within the timelines prescribed under applicable law.
12. Grievance Officer / Privacy Contact
Name: Vinutha M
Designation: Grievance Officer / Privacy Contact
Email: hello@vanvara.com
Contact Number: +91 9880252587
Address: No. 6/9A, Renukamma Building, Next to Apollo Pharmacy, Devarabeesanahalli, Bellandur, Bengaluru Urban, Karnataka - 560103, India
Vanvara provides a mechanism through which customers and individuals may raise privacy-related concerns and grievances. Where a complaint is governed by applicable consumer-protection requirements, Vanvara will follow the grievance-redressal timelines required under those laws.
13. Children’s Privacy
Vanvara’s website and services are intended for adults. We do not knowingly seek to collect personal information from individuals under the age of 18 without the involvement or consent required under applicable law. If you believe that a person under 18 has provided personal information to Vanvara in circumstances where it should not have been collected, please contact us.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications and services, including payment providers, shipping providers, social-media platforms, analytics tools and advertising services. These third parties may process information under their own privacy policies and terms.
15. Changes to This Privacy Policy
Vanvara may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable laws and regulatory requirements. Where appropriate, the updated Privacy Policy will be published with a revised Last Updated date.
If a change materially affects how we use personal information and additional notice or consent is required under applicable law, we will take the appropriate steps.
16. Contact Us
For questions regarding this Privacy Policy, your personal information, or privacy-related requests, please contact us using the details below.
Vanvara
Legal Name: Vinutha M
Trade Name: Vanvara
Address: No. 6/9A, Renukamma Building, Next to Apollo Pharmacy, Devarabeesanahalli, Bellandur, Bengaluru Urban, Karnataka - 560103, India
Website: vanvara.com
Customer Support
Email: support@vanvara.com
Phone/WhatsApp: +91 9880252587
Customer Care Hours
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
Sunday and Public Holidays: Closed
Grievance Officer / Privacy Contact
Name: Vinutha M
Designation: Grievance Officer / Privacy Contact
Email: hello@vanvara.com
Contact Number: +91 9880252587