At Vanvara, we want you to feel confident about every piece you purchase. As we work with limited quantities and carefully produced collections, we currently offer exchanges and store credit on eligible products rather than refunds, except in cases where an item is damaged, defective or incorrectly supplied by us.
Exchange Eligibility
An exchange request must be raised within 7 days of receiving your order.
* The product must be unused and unworn.
* It must be unwashed and unaltered.
* It must be in its original condition.
* All original tags and packaging must be intact.
* The item must be free from stains, makeup, perfume, deodorant or other signs of use.
Vanvara reserves the right to decline an exchange if the returned product does not meet these conditions.
Size Exchanges
If you require a different size, you may request a size exchange within 7 days of delivery, subject to availability.
As Vanvara produces limited quantities in each size, we cannot guarantee that your requested replacement size will be available.
If the requested size is unavailable, store credit equivalent to the value of the eligible returned product will be issued and will remain valid for 6 months from the date of issue.
For eligible size exchanges, Vanvara will bear the applicable exchange shipping charges.
Other Exchanges & Store Credit
For an eligible customer-requested exchange other than a size exchange, applicable return and re-shipping charges will be borne by the customer.
If you prefer not to exchange the eligible product, or an appropriate exchange is unavailable, Vanvara may issue store credit valid for 6 months.
We do not offer cash refunds or refunds to the original payment method for otherwise correctly supplied products.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact Vanvara promptly with your order details and clear photographs/videos showing the issue.
Once the issue is verified:
* Vanvara will arrange a replacement where available.
* If a suitable replacement is unavailable, a full refund will be issued to the original payment method.
* Vanvara will bear the applicable shipping costs associated with the return and replacement.
Your statutory consumer rights remain unaffected by this policy.
Sale & Discounted Products
Products specifically marked as Final Sale are not eligible for regular exchange, return or store credit. Where an item is final sale, this will be clearly mentioned on the relevant product page before purchase.
This does not affect remedies available under applicable consumer law in cases such as a defective, damaged, incorrect or materially misrepresented product.
Products Not Eligible for Exchange
* Products that have been worn, washed or altered.
* Products without their original tags.
* Products showing signs of use, stains, perfume, makeup or damage after delivery.
* Customised or altered products.
* Products clearly identified as Final Sale at the time of purchase.
The above is subject to any rights or remedies that cannot be excluded under applicable law.
How to Request an Exchange
Please contact Vanvara within 7 days of delivery with your order number, product name, size ordered, size required / reason for exchange, and photographs/videos where relevant.
Please do not send a product back before contacting our customer-care team and receiving the applicable return instructions.
Contact Vanvara
Email: support@vanvara.com
WhatsApp/Phone: 9880252587
Customer-care hours: Working Days: Monday to Saturday
Working Hours: 10:00 AM – 7:00 PM (IST)
Sunday & Public Holidays: Closed