At Vanvara, we begin processing orders soon after they are confirmed. If you need to cancel your order, please review the conditions below.
Cancellation Before Dispatch
An order may be cancelled before it has been dispatched.
To request a cancellation, please contact Vanvara customer care as soon as possible with your order number and cancellation request.
If the cancellation is accepted before dispatch, any amount paid for the order will be refunded to the original payment method. Depending on your bank or payment provider, the refunded amount may take additional time to reflect in your account.
Cancellation After Dispatch
Once an order has been dispatched and handed over to the delivery partner, it can no longer be cancelled. Any request made after dispatch will be handled in accordance with Vanvara’s Exchange & Return Policy, where applicable.
Made-to-Order, Customised or Altered Products
Orders for products that are made-to-order, customised or altered specifically for the customer cannot be cancelled once production or alteration has begun. Any applicable restrictions will be communicated or displayed before purchase.
Cancellation by Vanvara
In rare circumstances, Vanvara may need to cancel an order due to product unavailability, quality-control concerns, payment-related issues, incorrect inventory availability or other circumstances that prevent us from fulfilling the order.
If Vanvara cancels a prepaid order, the full amount paid will be refunded to the original payment method.
Need Help?
Email: support@vanvara.com
WhatsApp/Phone: 9880252587
Customer-care hours: Working Days: Monday to Saturday
Working Hours: 10:00 AM – 7:00 PM (IST)
Sunday & Public Holidays: Closed